Effective Date: 24 May 2026
TowPart (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and share your personal data when you use the TowPart vehicle recovery platform.
1. Information We Collect
Customer Information
When a customer submits a recovery request, we may collect:
- Full name
- Phone number
- Email address
- Pickup postcode/location
- Drop-off postcode/location (if applicable)
- Vehicle make/model
- Recovery or breakdown details
- Additional job-related information provided by the customer
Driver Information
When a driver registers or subscribes to TowPart, we may collect:
- Full name
- Phone number
- Email address
- Vehicle/recovery equipment information
- Business details (if applicable)
- Subscription and payment information
2. Lawful Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:
Performance of a Contract
To provide vehicle recovery job matching services between customers and drivers.
Legitimate Interests
To operate, improve, and manage our platform efficiently and securely.
Consent
Where consent is required, such as for marketing communications.
Legal Obligation
To comply with applicable laws, regulations, or legal requests.
3. How We Use Your Information
We use your information to:
- Post and manage recovery job requests
- Match customers with suitable subscribed recovery drivers
- Allow direct communication between customers and drivers
- Process driver subscriptions and payments
- Send service updates and important notifications
- Improve platform functionality and user experience
- Prevent fraud, misuse, or unauthorised activity
4. Sharing of Personal Data
Customer Information Shared With Drivers
When a customer submits a recovery request (including Jump Start, Vehicle Recovery, Towing, A-to-B Transport, Auction Collection, etc.):
- The customer’s name and phone number may be visible to subscribed drivers only.
- This information is necessary so drivers can contact the customer directly regarding the requested service.
- Customer email addresses are not shared with drivers.
Driver Information Shared With Customers
When a driver accepts or responds to a recovery request:
- The driver’s name and phone number may be shared with the customer for communication regarding the job.
We share only the minimum amount of personal data necessary for the service to operate.
We do not sell personal data to third parties.
5. Data Storage and International Transfers
Your data is primarily stored and processed within the United Kingdom.
If personal data is transferred outside the UK in the future, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. Your Rights Under UK GDPR
Under the UK GDPR, you have the right to:
- Be informed about how your data is used
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Restrict processing of your data
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
Email: privacy@auctionvehiclerecovery.co.uk
We aim to respond to all valid requests within one month.
7. Data Security
We implement appropriate technical and organisational security measures to protect personal data, including:
- Secure servers and access controls
- Encryption where appropriate
- Limited access to personal information
- Monitoring against unauthorised access or misuse
However, no online platform can guarantee absolute security.
8. Data Retention
We retain personal data only for as long as necessary:
- To provide our services
- To comply with legal obligations
- To resolve disputes
- To enforce our agreements
Data that is no longer required will be securely deleted or anonymised.
9. Account Deletion
Users may request deletion of their TowPart account and associated personal data at any time.
To request account deletion, please contact us at:
Email: privacy@auctionvehiclerecovery.co.uk
Upon receiving a valid request:
- We will delete or anonymise your personal data where legally permitted.
- Some information may be retained where required for legal, regulatory, fraud prevention, dispute resolution, or legitimate business purposes.
- Recovery job history and transaction records may be retained for compliance and auditing purposes where required by law.
We aim to process account deletion requests within 30 days.
9.1 Children’s Privacy
TowPart services are intended only for individuals aged 18 or over.
We do not knowingly collect personal data from individuals under 18 years of age.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any significant updates will be communicated through the platform or via email where appropriate.
11. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
TowPart Privacy Team
Email: privacy@auctionvehiclerecovery.co.uk
12. Consent to Data Sharing
By submitting a recovery request through TowPart, you acknowledge and agree that:
- Your name and phone number may be shared with subscribed recovery drivers for the purpose of providing recovery services.
- Drivers may contact you directly regarding your request.
- TowPart acts as a platform connecting customers and independent recovery service providers.